Shipping Information
At Auto Filter Shop, we understand that performance enthusiasts want their products fast and reliable. That’s why we’ve streamlined our shipping process to get your high-performance parts to you as quickly as possible.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Recommended for time-sensitive orders
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Tracking information provided for all orders
Returns & Exchanges Policy
We stand behind our performance products with a satisfaction guarantee. If any K&N product doesn’t meet your expectations, we’ll make it right.
15-Day Return Window
We offer a 15-day return policy from the date you receive your items. All returns must be in original condition with packaging intact.
Return & Exchange Process
- Contact Our Team
Email [email protected] with your order number and reason for return - Receive Authorization
We’ll provide a Return Authorization Number and shipping instructions - Package Your Items
Include all original packaging, manuals, and accessories - Ship to Our Facility
Send to: Auto Filter Shop, 4171 Quincy Street, Philadelphia, PA 19146 - Processing
Allow 3-5 business days for processing once we receive your return
Non-Returnable Items
Due to performance and safety considerations, the following cannot be returned:
- Chemical & Car Care Products (opened or used items)
- Filter Cleaner Kits (once opened)
- Custom-fit Products specifically manufactured for your vehicle
- Items showing signs of installation or use
- Products without original packaging
Refund Timeline & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days | Original payment method |
| PayPal | 3-5 business days | PayPal account |
Shipping Costs
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- Free shipping promotions apply to initial orders only
Exchange Requests
Exchanges are subject to product availability. Contact us within 15 days of receipt to arrange an exchange for a different product.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at [email protected]. We’ll expedite a replacement at no additional cost.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Auto Filter Shop Team,
I would like to request a return for my recent order:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Names and Quantities]
Reason for Return: [Please specify: Wrong Size, Changed Mind, Defective, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please provide return instructions and authorization number.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Need Performance Support?
Our automotive specialists are here to help with any product questions or return concerns.
Email: [email protected]
Address: Auto Filter Shop, 4171 Quincy Street, Philadelphia, PA 19146 USA
Auto Filter Shop – Powering Performance Enthusiasts Worldwide