FAQ

Product Questions

1. What types of products do you offer?

We specialize in high-performance automotive parts, including Air Filters, Cabin Air Filters, Cold Air Intakes, Filter Cleaner, Oil Filters, and more from trusted brands like K&N. Our products are designed for various vehicles, including cars, trucks, heavy-duty vehicles, powersports, and RVs, ensuring improved performance and efficiency.

2. Are your products genuine K&N items?

Yes, all our K&N products are 100% genuine and sourced directly to guarantee premium quality and reliability. We focus on delivering authentic performance upgrades for your vehicle.

3. How do I choose the right product for my vehicle?

You can browse our menu by category (e.g., Cars and trucks, Powersports) to find compatible parts. If you need assistance, our performance specialists are here to help—just contact us via email!

Shipping and Delivery

1. Where do you ship to?

We offer global delivery to most regions worldwide, excluding some remote areas in Asia and other locations. During checkout, our system will automatically verify if we can deliver to your address.

2. What are your shipping options and costs?

We provide two main shipping methods:
– Standard Shipping: Carried by DHL or FedEx, delivered in 10-15 days after dispatch for a flat rate of $12.95. Ideal for faster delivery with premium tracking.
– Free Shipping: Carried by EMS, delivered in 15-25 days after dispatch, free on orders over $50. Perfect for budget-conscious customers who don’t mind a longer wait.

3. How long does order processing take?

Orders are processed within 1-2 business days from our headquarters in Philadelphia, USA. You’ll receive tracking information once your order is dispatched.

4. What if I live in a remote area?

Some remote locations may have restrictions. If we’re unable to ship to your area, our checkout system will notify you. For questions, contact our support team for alternatives.

Returns and Refunds

1. What is your return policy?

We offer a 15-day return window from the date of receipt. Items must be in original, unused condition. Contact our customer service team to initiate a return, and we’ll guide you through the easy process.

2. Are there any costs for returns?

Return shipping costs may vary based on the reason for return. If the return is due to a defect or error on our part, we’ll cover the costs. Otherwise, customers are responsible for return shipping fees.

3. How long do refunds take?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days and credited to your original payment method.

Payment and Account

1. What payment methods do you accept?

We accept major payment options including Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Absolutely! We use encrypted payment processing to ensure your data is protected. For added security, we recommend using trusted methods like PayPal.

3. Do I need to create an account to order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.

Contact and Support

1. How can I contact customer service?

You can reach us at [email protected] for any questions about products, shipping, or returns. Our team is based in Philadelphia and ready to assist!

2. What is your business address?

Auto Filter Shop is located at 4171 Quincy Street, Philadelphia, US 19146. We’re committed to serving performance enthusiasts globally.